WhatsApp AI Agent · Help center

Turn on the assistant that answers and books appointments on its own, 24/7, on your clinic's WhatsApp number.

The WhatsApp AI Agent looks after your patients automatically: it answers questions, offers time slots and books appointments without your front desk having to be available. It works on your clinic's own WhatsApp number, so your patients message the same contact as always.

What it does

Answers messages 24/7 in natural language.
Offers real time slots based on your calendar and operatories.
Creates the appointment and records it in your dashboard automatically.
Sends confirmations and reminders.

Connecting your WhatsApp

The AI Agent uses Meta's official WhatsApp API (Cloud API). To turn it on:

Go to Channels in your dashboard.
Follow the wizard to connect your clinic's WhatsApp.
Confirm the number and save.

The connection uses Meta's official channel; we'll walk you through it step by step. If you have questions, write to us at [email protected].

People writing in about a job never reach the agent

If someone messages the clinic's WhatsApp asking about a job opening, sending their CV or arriving from a recruitment ad, the system detects it, replies with whatever message your clinic has prepared and hands the conversation to a person. The AI agent never sees it: there's nothing to book or sell them.

From that point on, no message from that person wakes the bot: the conversation stays with your team.

Detection looks for phrases, not isolated words, and it also looks at the ad they came from. "trabajo" (work) on its own doesn't trigger it, deliberately: that's what a patient who gets out of the office late says.

This gate is off while there's no message configured, and today that message is set by the SystemDental team, not captured from the dashboard. If you want it switched on, write to us with the text you'd like candidates to receive.

Availability by plan

The AI Agent is available on the Pro and Clinic plans, with a number of AI conversations per month depending on the plan. See Plans & billing.

It's off by default

For safety, the AI agent comes switched off until you connect it and activate it. You decide when to turn it on.